FAQ

How do I make a booking?

To secure a booking submit your order via the website. Simply select the items you require complete the booking form and we will be in touch, please make sure your emails address and contact number are correct, to enable us to get in touch with you.
Once an invoice has been sent and approved you will have 3 business days to pay a deposit of 50% towards your booking, this secures your booking and those items/services for you. If you fail to make payment , and have not contacted us to discuss or make other arrangements for payment, after the 3 days those items will be made available for the general public hire.

Do I have to pay a deposit?

Yes, a 50% non refundable deposit is to be paid at time of booking to secure your hire equipment for your special date. This is due within 3 business days after the invoice is issued The final payment is required to be paid in full 2 weeks prior to the event.

Can I view your products?

Yes you can – in our showroom! Our showroom is open only on Wednesday’s and is via appointment only. To book an appointment simply send us an email or complete our contact us form and our friendly staff can arrange an appointment for you.

Why do I pay to visit the showroom?

At your showroom appointment, you are joined by our resident stylist , for an event consultation. There she will guide you through the difficult decisions of choosing props and styles that best suit your theme and event.

Appointments run hourly and together you will dissect your event and be guided as to all the suppliers to contact to ensure you have a smooth planning experience.

Please be aware there is a $100.00 consultation fee that will need to be paid prior to your consultation. If you know exactly what you are after, then that’s the hard part done.
Often clients need to touch and feel the items and put them together to better visualize. Our staff will do this for you at the showroom consult. Once you progress with Luxe Couture Events services this will be credited to your order with us.

We are available for you to come on Wednesdays by appointment.If this does not work for you we may allocated a different day for you based on our availabilities.

Is there a minimum hire?

Yes $50.00 plus GST is our minimum hire forDRY HIRE items . Dry hire items are certain items that you can take in your car such as cake stands, tablecloths etc.
All items that require delivery have a minimum order of $200.00 plus gst.

Is delivery included in the hire price?

NO, the delivery fee is an additional cost that varies depending on each individual order. The fee is determined by location, access, items hired and times of the event.

Do you offer delivery of hire equipment?

Yes, Delivery / Collection of equipment can be arranged however additional delivery charges will apply depending on your location.These charges will include the time taken for a staff member to deliver and collect the equipment, petrol costs and tolls if applicable for the trips.

Additional surcharges may apply for certain factors (i.e building accessibility, stairs, lifts, additional staff members if required on big items, distance, access to parking ect).

An accurate quote can be made if you contact us via email stating your particular requirements for deliveries and or collections.

Do you offer to set the equipment up?

Yes, we do setup, a setup fee will be quoted with your hired items. However, all hired items will be carefully wrapped and packaged for your travels to ensure your equipment is good to go for you to set up as you wish. If you require us to set up your event please let us know as we have a special STYLE, ASSIST & SETUP service that caters to this , fees do apply based on what is required.

Is the hire price per night?

YES , generally this is the case . However if you require the items for longer this can be arranged . Just ask our friendly staff. If you require additional days other than the 3 days regular (WEEKEND HIRE ) a higher price may be quoted. However, this does vary depending on your event and venue.

Can I hire items for a week rather than just the 3 days?

Yes you can, the hire fee increases by 25% per week.

Do you price match?

Yes we do. We price match when a written quote or advertised pricing from another registered business is provided. The item/s we are price matching must be the same or very similar in appearance/value. This cannot be used in conjunction with any other discount, sale or offer. we do not match delivery prices. We reserve the right to not match a competitors written quote.

Is there a bond to pay when hiring?

Yes, we require a minimum $200 security bond on all hires which will be returned to you within 5 working days after the hire as long as the products are returned in the same condition as you hired them.The Bond can be paid prior to collection/ delivery or is payable upon pick up of the hired equipment. Bonds will be refunded electronically unless otherwise agreed.

Is there a minimum hire charge?

Yes, there is a minimum hire charge; of $200 However a deposit may still be required to be paid to secure your booking.

How can I pay for equipment?

We Accept Payments by Cash, direct bank transfer.Hire Payments will not be accepted upon collection of hire items.

When do I need to collect the props hire items from you?

PROP HIRE PICK UP AND DROP OFFS OF DRY HIRE ITEMS

Pick up to be from our showroom in Craigieburn on Thursdays or Fridays, during business hours or as advised by agreement.

Returning Drop off of props from our Craigieburn Showroom on the following Tuesday or as otherwise agreed.Our hire period is for up to 3 days, a nominated pick and drop off time will be advised via email. However, we do understand that this is not always the case and alternatives times can be arranged at a mutually agreed time.

What happens if I don’t return the equipment at the nominated specific time?

A Late Fee will be charged for all Equipment that is not returned as per the Standard Hire (unless alternative agreements have been made by us to the return of the Equipment). This late fee will be 25% per day until the equipment has been returned.

Do we have to wash everything before returning?

All glassware and cake stands are to be hand washed only. Do not run under the tap. Wipe down with a damp microfiber cloth and full dry and repacked by the Hirer. Fragile items such as cake stands should be handled with care. Please note most of our glassware is not designed to be washed in dishwashers. All linen is to be returned in the same condition that it was hired in. Any damage such as soiling, stains, tears, rips must be advised by the Hirer on return of the Equipment.

What happens if something is accidently broken, lost of misplaced?

This is what the bond will cover, all breakages, damage or losses will be deducted from your bond once goods have been returned to our Team.However, if this amount exceeds the bond we will issue you an invoice, to collect the remaining amount up to replacement value.

What happens if I change my mind?

That’s fine, we understand that things happen and not everything goes accordingly to plan. If you need to cancel your booking, we ask you to send us an email just to let us know. Unfortunately, the deposit will not be returned but if any additional monies have been paid we will be happy to return that to you as long as we are advised in writing 3 weeks prior to your event date. Alternatively under some circumstances we may be able to transfer the credit to another date.
Once items are delivered change of mind policy will be voided.

What sort of car do I need to pick up the equipment?

Depending on the equipment being booked, if you are not sure feel free to give us a call and we can help guide you.

Is there a bond payable?

Yes, there is a minimum $250 bond on hire items. Bonds are fully refundable on return of items in original condition minus fair wear and tear.

Do you also offer Event Styling ?

Yes we do, book in today to speak to our experienced event stylists.

Let the PARTY PLANNING BEGIN … and see and feel THE LUXE EXPERIENCE !

PROP HIRE