We aspire to always provide you with memorable and breathtaking events to our clients.

Due to the nature of our business and the type of unique products and services we provide there are several hire terms that must be adhered to.

Please ensure that you are aware of these prior to booking our products and services:

  1.  We are very transparent with our pricing. Prices are displayed on our website but are not inclusive of GST. This will be added to your booking confirmation via the invoice we send to you.
  1. Prices displayed are for Prop Hire Services ONLY.
  2. If you would like to view our products at our showroom please email us to arrange an appointment.
  3.  Appointments will be charged at $50+ gst per hour to be paid upfront. This fee will be deducted should you proceed with a booking.
  4. To secure a booking, deposits must be made within 3 days of receiving an email confirmation from us. The remainder of the payment and bond can be made one week before the event. Some items do not require a bond fee.
  5. If your venue requires a late night pick up of your hired items for your event, a late night/ midnight bump out fee of $100 will be incurred. We must be informed of this prior to the event date or further fees may be incurred.
  6. When choosing your hire items, please check if the hire items are marked as “delivery only”. The majority of our items are to be categorized for delivery only. We do not allow pick ups for these as to the nature of these items.
  7. We  DO require a minimum spend of $200 + GST And $350 + GST on a Sunday (excluding delivery fees).
  8. Delivery starts from $150 + GST and will increase and may vary depending on where your event location the degree of difficulty accessing the “event space ”  and can sometimes vary depending on the items hired. But we will be more than happy to discuss this with you.
  9. Delivery includes the setting up of your items “BUMP IN” and collection “BUMP OUT” following your event. Additional fees may apply if we need to spend more time at your venue setting tables / styling etc.
  10. If you would like us to take the time to style your event and provide advice, we will charge you a styling fee. This will need to be paid for upfront and is non refundable. Please refer to our stylist services for more information about this personalised service.
  11. We do not supply Balloons or flowers, however we  are more than happy to put you in touch with suppliers that do. We work with a talented team of suppliers that can be found on suppliers link.
  12. Prices are non- negotiable, they are as is on the website or as stated by us if not listed on the website.
  13. Please DO NOT ASK US TO PRICE MATCH as our products are not directly comparable to others, however we are more than happy to work with you if you have a budget in mind, we can cater to your needs.
  14. Always book in advance , late bookings means we cannot guarantee those items for you, we do not hold items so please book early to avoid disappointment, we would hate to see you miss out!
  15. Contact by email is preferred and we will aim to respond to your Inquiries as soon as possible. If you have an urgent inquiry , please address the subject line URGENT in your email, alternatively you can use the call function on our Instagram page @luxecoutureevents .
  16. Deposits are NON-refundable in the circumstance of YOU having to cancel your order with us.
    If you need to cancel your order there will be an additional $80.00 admin fee.
    All payments made to reserve your items are non-refundable. The reservation of an item secures and prevents the hire of that item to any other Client for your reserved rental period.
  17. The Luxe Couture Team quality checks all props and item before and during drop off to ensure safety, visual quality and customer satisfaction. In the event that items or props are damaged, misused or broken Luxe Couture Events reserves the right to charge a damage/cleaning fee to the client who is responsible for the hire.
  18. The Hirer must, at all times, keep and maintain the Equipment, ensuring that it is in good and proper condition. In particular, the Hirer must:
    • keep the Equipment in a secure location at all times;
    • prevent the Equipment from being stolen, unauthorised use, misuse, vandalism, exposed to inappropriate environment; and
    • make the Equipment available to Luxe Couture Events , in the same condition (fair wear and tear excepted) as when it was delivered to the Hirer by Luxe Couture Events on the Delivery Time.
  19. LUXE COUTURE EVENTS reserves the right to refuse hire of the Equipment to any persons and for any reason.
  20. We Accept Payments by Cash, direct bank transfer . Payments will not be accepted upon delivery of the hired items.
  21. The Hirer consents to Luxe Couture Events’ use of event photos for marketing purposes provided to Luxe Couture Events whether for profit or not.
  22. ( Special provision ) please note –
  • Any​ future​ orders made and paid deposits and cancelled resulted from the COVID – 19 pandemic is not eligible for the below criteria ,
  • there will be NO refunds but a credit note ​provided for ​use in ​the next 12months from the event date .  We can reschedule the hire and give priority to hire items to avoid loss of​ your​ order . Due to the government’s directives on social gathering restrictions this may change again in the future .

COVID Cancellations

​LUXE COUTURE EVENTS  WILL NOT be issuing refunds due to events being cancelled, rescheduled or postponed by COVID restrictions ,​ WE WILL ​ONLY ​BE ​issuing Credit Notes ​VALID ​for up to 12 months. 

23. All cancellations need ​to ​be ​submitted in in writing​ to info@luxecoututreevents.com.au​. No verbal cancellations shall be accepted to minimize any misunderstandings.

 24. All changes or removal of items from booking can only be made 4 weeks prior to the event unless approved by ​Luxe Couture events.

25. Additions can be made at any time subject to availability.

26. Your 50% Deposit is non-refundable in the circumstance of having to cancel your order with us.

​27.​Orders cancelled within 2 weeks of the event date will forfeit the total 100%

28.Orders cancelled within 2-4 weeks prior to event will forfeit their 50% deposit.

29.​​If you need to cancel your order​ outside of this 4-week window prior to their event, ​ there will ​incur an $100 administration fee which will be deducted from the deposit paid.

30. All payments made to reserve your items are non-refundable.

31.The reservation of an item secures and prevents the hire of that item to any other Client for your reserved rental period.

32.We Accept Payments by Cash, direct bank transfer and eftpos. Payments will not be accepted upon delivery of the hired items.​ All payments are to be made prior to the event date.​

We are located at 5/9 Frog Court , Craigieburn 3064, Melbourne Victoria,  (by appointment only).

Please ensure you have read and understood these terms and conditions

We appreciate your understanding and we want to make this process as smooth as possible. If you have any further questions about the above information, please feel free to get in contact via email info@luxecoutureevents.com.au

We look forward to making your event dreams a memorable reality!